POLICIES & TRUST
Cancellations & Refunds Policy
How cancellation, failed pickup, exceptions, additional charges and refund requests are handled.
These terms explain how the service operates and what to expect. Read the applicable policies before submitting a delivery request.
Before management confirms
A booking request that has not been confirmed or paid may generally be withdrawn without a delivery charge. Contact us with the order reference if you cannot cancel through the application.
After confirmation but before pickup
If a courier has not yet been dispatched or started work on the request, a cancellation may qualify for a full refund. If dispatch, travel or other service work has already begun, reasonable disclosed service costs may be nonrefundable where permitted by law and agreed before payment. We will review the actual order and circumstances.
After package pickup
Once CourierPlot has collected the package, ordinary cancellation is no longer available. We must arrange an authorized delivery, return to sender or other documented disposition. A return, redelivery or waiting fee may apply where previously disclosed and authorized.
CourierPlot cannot perform service
If CourierPlot is unable to carry out a confirmed paid service for reasons within our control, we will review whether a full or partial refund is due based on services already performed and applicable law. We do not charge for services never provided solely because a booking was requested.
Failed handoff and prohibited items
A failed pickup caused by unavailable sender access, inaccurate address, prohibited contents or package noncompliance may require a fee review. A recipient's absence or refusal may trigger a return or reattempt. Charges and refunds depend on the circumstances and what was disclosed at booking; no blanket fee is automatically imposed by this policy.
How to request a refund
Use the Contact page and provide your order reference, sender email, transaction date and reason. Do not provide your full card number. We may ask for additional details and verify account ownership before discussing transaction information. We review claims individually and may coordinate with Stripe.
Refund timing and method
Approved refunds are generally sent through the original payment method when supported. Actual posting times depend on the payment provider and the customer's financial institution. CourierPlot cannot guarantee a bank posting date. Partial refunds may be appropriate when part of the agreed service was completed.
Chargebacks and disputes
If you believe a charge is incorrect, contact us so we can review the delivery and payment records. You retain any applicable right to dispute a charge with your payment provider. We may submit shipment and handoff evidence through the card dispute process where permitted.
No waiver of legal rights
This policy does not limit any consumer right or refund remedy that applies by law. Any quote or transaction-specific written terms accepted at checkout take precedence only to the extent law permits.